Privacy Policy

SportHoliday d.o.o.

Last updated: February 2026

## 1. Who We Are

SportHoliday d.o.o.
Mala Loka 17, 1230 Domžale, Slovenia
Registration No.: 7399383000
VAT ID: SI38890500
Email: hello@sportholiday.com
Website: sport-holiday.com


## 2. What Data We Collect

When you submit an enquiry or booking request via our website, we collect:

- Name — to address you personally and process your booking
- Email address — to respond to your request and send booking-related communications
- Optional: any information you include in your message

We do not collect payment card data directly. Payments are processed via Revolut.


## 3. Why We Use Your Data (Legal Basis)

| Purpose | Legal Basis |
|---------|-------------|
| Respond to your enquiry or booking request | Performance of a contract (Art. 6(1)(b) GDPR)
| Send you information about upcoming tours (if you opted in) | Consent (Art. 6(1)(a) GDPR)
| Comply with legal obligations (accounting, tax records) | Legal obligation (Art. 6(1)(c) GDPR)


## 4. How Long We Keep Your Data

- Booking and financial records: 7 years (required by Slovenian accounting law — ZGD-1)
- Enquiries not resulting in a booking: 12 months, then deleted
- Marketing (newsletter) data: Until you withdraw consent


## 5. Who We Share Your Data With

We do not sell or rent your personal data. We may share it only when necessary:

- Hotels and service providers — to complete your tour (name, dietary/health notes if provided)
- Accounting firm (Eco Inn d.o.o.) — for invoicing and tax compliance
- Authorities — if required by law (e.g., FURS, courts)

All partners are contractually bound to handle your data securely and only for the stated purpose.


## 6. Your Rights

Under GDPR, you have the right to:

- Access — request a copy of the data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data ("right to be forgotten"), subject to legal retention obligations
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interest or for marketing purposes
- Withdraw consent — at any time, for processing based on consent (e.g., unsubscribe from updates)

To exercise any of these rights, email us at: hello@sportholiday.com
We will respond within 30 days.


## 7. Cookies

Our website is built on the Tilda platform, which sets essential functional cookies to operate forms and ensure basic site functionality (e.g., session management, spam protection). These cookies do not track your browsing behaviour and are not used for advertising or analytics purposes.

We do not use Google Analytics, Facebook Pixel, or any other third-party tracking tools. No cookie consent banner is required for strictly necessary cookies under EU law (ePrivacy Directive), but we disclose their use here for transparency.

If we add any non-essential cookies in the future, this policy will be updated and a consent mechanism will be added to the site.


## 8. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Slovenian supervisory authority:

Informacijski pooblaščenec (IP)*
Dunajska cesta 22, 1000 Ljubljana, Slovenia
www.ip-rs.si | e-mail: gp.ip@ip-rs.si


## 9. Changes to This Policy

We may update this policy from time to time. The current version is always available at sport-holiday.com/privacy-policy. Material changes will be communicated by email if we hold your contact details.