PUBLIC CONTRACT

providing ground and excursion services for tourists

Skofja Loka, Slovenia 29.04.2025

This public agreement (hereinafter referred to as the Agreement) defines the general terms and conditions for the provision of services by D.O.O. SPORTHUB, hereinafter referred to as the "Contractor", to the person who has joined the terms and conditions of the Agreement, hereinafter referred to as the "Customer". The Contractor and the Customer are collectively referred to as the "Parties"
1. Subject of the agreement
1.1. This Agreement is an affiliation agreement. The terms of this Agreement are established by the Contractor independently in accordance with the current legislationof Slovenia, and are accepted by the Customer not otherwise than by joining this Agreement as a whole. If the Customer does not agree with the terms of this Agreement, the Customer has the right to terminate the Agreement by submitting a written Application to the Contractor.
1.2. Acceptance of the offer is considered to be the approval of the Application by the Parties (Appendix No. 1 to this agreement). The signing by the Customer of the Application / payment according to the agreed Application, other actions expressed in the acceptance of the Agreement, expresses its unconditional consent to the terms of the Agreement and joining it as a whole.
1.3. The Contractor undertakes to provide ground and excursion services for tourists in the field of sports tourism: participation in cultural and sports events, accommodation in a hotel of the selected type (hereinafter referred to as the Services), and the Customer undertakes to pay for the services provided in accordance with the terms of this agreement.
1.4. The composition and description of the excursion, consumer properties, essential conditions and the full cost of providing Services are agreed by the Parties in the Application. The full list of services and their cost can be found on the Contractor's website.
1.5. If the Customer acts on behalf of other persons (hereinafter referred to as Tourists), whose interests in purchasing services they represent legally, then their list is provided in the Application.
1.6. The transaction provided for in paragraph 1 of this Article is made under an exceptional condition: in case of non-payment and / or late payment by the Customer of services, the rights and obligations under the transaction are terminated.
2. Guarantees and representations
2.1. Upon joining this agreement, the Customer agrees and guarantees:
⎯ that he / she has the necessary powers obtained from tourists (application-consent of each tourist or power of attorney) to represent their interests under this agreement, transfer and processing of their personal data;
⎯ that the information provided to them about tourists is valid and reliable, and that none of the specified persons has, at the time of conclusion of this agreement , restrictions on participation in the sports excursion program, including health status, travel outside the territory of their country and entry into the territory of the relevant foreign state.
2.2. The customer confirms that at the conclusion of this agreement, he is familiar with reliable information about the rules of entry to the country (place) of temporary stay and the conditions of stay there, about the customs of the local population, about religious rites, shrines, natural monuments, history, culture and other objects of tourist display that are under special protection, the state of the natural environment, climatic, political and other features of the country of temporary stay required for the trip.
2.3. The customer confirms the fact of familiarization with customs, border and sanitary-epidemiological regulations to the extent necessary for the trip.
2.4.The Customer confirms that at the conclusion of this agreement, he is warned that during the excursion program, in order to ensure the safety of tourists, due to weather conditions, road closures, training sites and other reasons beyond the control of the Contractor, changes may be made to the excursion program, without reducing the total number of excursions.
2.5. The Customer is advised and agrees that in exceptional cases it is possible to replace the services specified in the Application with similar services without charging any additional fee. In exceptional cases, when for reasons beyond the Contractor's control, contractors significantly change the conditions (accommodation, meals, transfers, etc.), the price in the Application may be changed either up or down. At the same time, the Customer has the right to use the cancellation conditions specified in clause 6.1.
3. Use and transfer of personal data
3.1. The Customer authorizes the Contractor to process its personal data and the personal data of the persons specified in the Application, namely: first name, patronymic, surname, date of birth, gender, registration address, postal address, passport data, contact phone numbers, email address, information about relatives, including collection, systematization, accumulation, storage, clarification (update, change), use, distribution, depersonalization, blocking, destruction of personal data for purposes related to the performance of the Contract, as well as for conducting surveys and research aimed at improving the quality of services, for conducting marketing programs, statistical research.
3.2. The Customer agrees that the Contractor may use photos and videos taken during the trip for marketing and advertising purposes. At the same time, the Contractor guarantees that personal data, with the exception of the visual image of the Customer, will not be transferred to third parties without prior consent.
The Customer has the right to refuse to use their personal images without a group by notifying the Contractor in writing. This does not apply to group photos and videos.
4. Rights and obligations of the Parties
4.1. The customer undertakes to:
4.1.1. independently and at your own expense, arrange travel to the place of excursions according to the program (to the place of collection – on the first day of the program, from the place of collection on the last day of the program);
4.1.2. timely provide the Performer with complete and reliable information, as well as valid documents (including a foreign passport, personal information) required for participation in the excursion program, in the composition requested by the Performer;
4.1.3. pay the Contractor the cost of the services specified in the Application in full;
4.1.4. have a properly issued foreign passport that is valid for at least 6 months from the end of the trip;
4.1.5. at the time of starting the trip, have life and health insurance for sports tourism, including the main sport, covering the entire duration of the trip;
4.1.6. have a notarized permission to leave the country of the minor tourist of the Customer from a parent or guardian who is not involved in the trip;       
4.1.7. timely (including the day before departure) specify the time and place of departure, travel dates, schedule of recommended flights, place and time of group meeting, and other essential data;
4.1.8. notify all tourists about the need to arrive at the place of departure (group meeting point) on time. Failure to arrive at the meeting point of the group within the specified period, entails the inability to perform this agreement, due to the fault of the Customer;
4.1.9. compensate for any losses incurred by the Contractor (third parties) losses caused by:
a) illegal behavior of tourists in the country (place) of temporary stay and/or during transportation;
b) violation of the passport and visa regime of the country of temporary stay;
c) the invalidity of documents or the false nature of information provided for the purposes of executing this Agreement.
4.2. The Customer must observe and ensure that all persons represented by the Customer comply with the terms and conditions of travel, in particular:
4.2.1. comply with the rules of entry, exit, and residence at placements in the countries of transit and temporary stay;
4.2.2. observe the legislation of the country of temporary stay, respect its social structure, customs, traditions, and religious beliefs;
4.2.3. follow the safety rules when traveling.
4.3.  The Customer has the right to:
4.3.1. when contacting the Contractor, get the necessary and reliable information on all essential travel conditions.
4.3.2. get paid Services of proper quality and volume.
4.3.3. to ensure personal safety, their consumer rights and the safety of their property during the Program;
4.4. The Contractor undertakes to:
4.4.1. timely provide the Customer with the necessary reliable information to ensure the correct choice of services;
4.4.2. arrange ground-based excursion services and accommodation for tourists in the selected hotel type in accordance with the agreed terms and conditions;
4.4.3. provide support to the Customer during the trip (if accompanied).
4.4.4. inform the Customer of the list of documents and information required for completing the tour, as well as the deadline for their submission;
4.4.5. in a group of telegrams in the form of memos, instructions and oral instructions, provide the Customer in full with reliable information about the circumstances, conditions and features of the planned trip, related to the conditions and safety of the upcoming trip;
4.4.6. timely inform the Customer about the occurrence of circumstances that prevent the performance of certain ordered Services or the Customer's departure abroad;
4.4.7. inform about the time and place of the Customer's group meeting via the telegram group.
4.5. The Contractor may:
4.5.1. Engage third parties to perform work under this Agreement. The Contractor is responsible for the actions of third parties to the Customer.
5. Contract price and settlement procedure
5.1. The list, cost of services and terms of payment are agreed by the Parties in the Application.
5.2. The contract price includes the cost of the Contractor's services, as well as the cost of accommodation and other services included in the excursion service.
5.3. The price of the contract and fees is set in conventional units. One conventional unit is equivalent to one euro and is subject to payment in euros, and when paying in another currency, a conversion plus 7% is provided, unless otherwise specified in the Application.
5.4. Payment for the cost of services is made by transferring funds to the Contractor's current account via the link in the Revolut fast payment system Revolut or using full details through the Customer's bank or by cash payment. The date of payment is considered to be the date of receipt of funds to the cashier or to the Contractor's current account.
5.5. The Customer pays for the services in the following order:
5.5.1. The Customer pays an advance of 30% on the day of signing this agreement.
5.5.2. Full payment of the cost of services is made 60 days before departure. If this agreement is concluded less than 60 (sixty) days before the start date of the trip, payment for the cost of the service is made in full at the time of conclusion of this agreement, unless another payment procedure is specified in the Application.
5.6. If the Customer fails to comply with the deadlines set out in clause 6.2 of this Article, the Customer is liable for losses caused to the Contractor by late payment, as well as for the consequences of the inability to fulfill obligations under the Agreement that occurred during the delay. If the contract is terminated in accordance with this clause, the Customer must reimburse the Contractor for the actual costs incurred in connection with the performance of this agreement, but not less than 10% of the total cost of services, according to the Application.
6. Changes or cancellations of the excursion program
6.1. Excursion services under this program can only be performed if they are booked by a sufficient number of people. If the demand is insufficient, the Contractor has the right to cancel this agreement no later than one month before the start of the trip. If the Contractor cancels the excursion program, the Customer has the right to:
⎯ get a full refund of all money paid under the agreement,
⎯ a similar excursion program starting on a different date.
6.2. The Customer has the right to cancel the excursion program by notifying the Contractor in writing no later than 120 days before the start of the trip. In this case, the entire amount of the advance is refunded, with the deduction of the service fee, which is 100 (One hundred) Yandex units for each person in the application.
In case of partial or complete cancellation of the services specified in the Request, the following will be refunded from the amount under the agreement (as of the day of refund):
⎯ if you cancel more than 90 days before the start of the excursion program - 90%,
⎯ if cancelled 60-89 days before the start of the excursion program - 70%,
⎯ if cancelled 45-59 days before the start of the excursion program - 50%,
⎯ if you cancel 30-44 days before the start of the excursion program - 20%,
⎯ if you cancel less than 30 days before the start of the excursion program-0%.
6.3. If the Customer or other tourists specified in the Application cannot travel for any reason, it is possible to transfer the entire application or part of the services of the relevant person to another person offered by the Customer, provided that the following conditions are met:
⎯ The Customer must contact the Contractor in writing no later than 30 days before the start of the trip with full information about who cannot or does not want to participate in the trip and who they would like to send instead.
⎯ If a change can be made, the Customer must pay a change fee of 10 (Ten) CU. per person specified in the booking, as well as any additional costs that the Contractor will incur or be asked to pay for making the change.
⎯ Any booking discount that the Customer may have received at the time of the initial booking may be changed or reduced with each change made, if such discount has since been changed, reduced or cancelled.
6.4. Anyone who takes part in the trip instead of someone who was originally supposed to take part agrees to the terms of this agreement and any other requirements that apply to the booking before the change can be completed. If the full cost of the trip should have already been paid at the time of the change request, but has not been paid, it must also be paid before the change can be completed.
6.5. The contractor has the right to refuse to change the reservation if the gender of the new guest does not match the gender of the original guest in the reservation, since co-occupancy is often used.
6.6. The Contractor is not responsible for any refusal to travel or enter any destination. Also, the Contractor is not responsible for canceling the trip (regarding the Customer and all other persons included in the booking) due to illness, changes in the work schedule and other reasons. For a full refund in case of cancellation of the trip at the initiative of the Customer, the Contractor recommends that you apply for comprehensive travel insurance in the insurance company. The insurance must cover such risks as: participation in the main sport of the program's activities, illness, accident, cancellation of the trip if the visa is refused, and other risks that the Customer considers necessary to include in the insurance additionally. In the absence of insurance, the Customer assumes the corresponding risks.
7. Liability of the parties
7.1. The parties to this agreement are liable in accordance with the Slovenian legislation and this agreement.
7.2. If disputes arise related to the Parties ' performance of their obligations under this agreement, the Parties will make every effort to resolve them through negotiations, mutual concessions and compromises. In case of failure to reach an agreement, all disputes arising from the performance of obligations under or in connection with this agreement, including those related to its performance, violation, termination or invalidity, are subject to resolution in a court of general jurisdiction at the location of the Contractor.
7.3. If the Customer purchases excursions outside the scope of this agreement at the location of the excursion program, the agreement will be concluded with the operator of the excursion or tour, and not with the Performer. The contractor is not responsible for providing excursions or for everything that happens during their provision by the operator.
7.4. The Contractor is not liable in the event of unforeseen circumstances beyond the Contractor's control, the consequences of which could not have been avoided, even if all necessary precautions had been taken; or an event that the Contractor or its suppliers, even if all necessary precautions had been taken, could not have foreseen or prevented.
8. Force majeure circumstances
8.1. The Contractor is released from liability for partial or complete non-performance of obligations under this Agreement, if such non-performance occurred due to force majeure circumstances, including earthquakes, floods, tsunamis, fires, typhoons, snow drifts, military operations, mass diseases, strikes, transportation restrictions, trade bans and sanctions with certain countries, acts of terrorist acts, actions of consular, border, customs and other services of Slovenia and foreign countries (including refusal to issue entry visas, or their issuance in other terms than those required for the trip), illness or death of the Customer and/or Tourist, and other circumstances beyond the control of the Contractor. In the event of force majeure circumstances, each of the parties has the right to refuse to perform the Contract.
8.2. Refund of funds to the Customer is made less the costs incurred by the Contractor at the time of force majeure.
9. Final provisions
9.1. The Agreement comes into force from the date of its signing by the Parties, and is valid until the Parties fully fulfill their obligations under this Agreement and its Annexes.
9.2. Any official notifications, documents or other correspondence between the Parties in connection with this Agreement are considered to be duly sent/submitted and have legal force if sent by e-mail or using other special means of communication (social network messengers: Telegram, WhatsApp and others agreed by the Parties) to the details specified in the agreed Application. The Parties guarantee receipt of correspondence by duly authorized representatives of the Parties.
9.3. This agreement may be amended or terminated by agreement of the parties or on other grounds provided for by the current legislation of Slovenia or this agreement.
9.4. Any changes to the agreement are valid only if they are made in writing and signed by the Parties.
9.5. Appendices to the Agreement: Appendix No. 1-application Form.